Frequently Asked Questions
FAQs
Where do you ship?
Our ice cream and ice pops are shipped across the U.S. to all states and Canada via Goldbelly. We ship orders via UPS, Monday – Wednesday. Please allow 1-2 business days to process your order.
What is the packing process? How do you prevent items from melting?
We ship our ice cream and ice pops inside a cotton insulated shipping box, packed with enough dry ice to ensure your order arrives frozen solid. It gets colder in that box than it does in your freezer: -109.3 degrees F
What is your return policy?
Our ice cream and ice pops are not returnable. If ice cream or ice pops arrive melted or damaged, please contact us at info@islandpops.com with your order number in the subject line.
If your Goldbelly orders arrive melted or damaged, we will work with Goldbelly to re-ship your order free of charge. Please refer to Goldbelly's Return Policy for more information.
Can I return a giftcard?
Gift cards are non-refundable. In the case that your gift card was delivered damaged, or an incorrect amount was loaded, please email us at info@islandpops.com.
Do you cater for events?
Yes! We provide catering for private events, wedding, corporate events, flea markets and festivals. Interested? Please Contact Us to learn more.